All individuals & teams engaged in any capacity within the technical problem-solving process flow.

Whether they are technical themselves or not. We all play apart in the End-to-End problem-solving flow, & it is good for everyone to have an understanding and appreciation of what it takes. Ultimately to make life easier for everyone involved.

It aligns particularly well with Development, Operations & Technical Support Teams;

  • Frontline Team Members
  • Service Desk Staff
  • Production Line Teams
  • 1st, 2nd & 3rd Line Support Team members
  • Change, Incident & Problem Management Teams
  • Subject Matter Experts (SMEs)
  • Product/ Service Teams and Management
  • Customers/ Users