For Participants

  • Insight & real-world immediately transferrable skills for a pragmatic, scalable & proven systematic troubleshooting process
  • Common language & process for effective & efficient team communication & collaboration
  • Confidence under pressure

For Your Customers

  • Improved satisfaction & trust in your business with their Troubleshooting Experience (TEx)

For Your Business

  • Minimize End-to-End impact on stakeholders, resources & time during incidents (major or otherwise) and/or problems requiring root cause analysis
  • Improved meeting of performance as per internal & external Agreements & Contractual commitments
  • Improved metrics such as; MTTRs, FTFR, MTBSI, MTBF, IRRR, RIR, Escalated and Reopen Rates

Everyone’s Lives Made Easier.