WELCOME TO E2E Problem Solving

The Perfect Choice For Your Professional Capability Development and Business Support Needs.

Discover growth opportunities for your team with E2E Problem Solving. From professional development to innovative business solutions, our suite of services empowers your organization to overcome challenges, drive efficiency, and achieve sustainable success.

Engage, Collaborate, Solve and Learn: Team-Based Simulation Training

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The Troubleshooting Experience (TEx)

Unlock Your Team’s Troubleshooting Potential with Our Cutting-Edge Simulator Scenarios & Pragmatic Approach!

The Troubleshooting Experience (TEx)

Engage in enjoyable, team-oriented, computer-based simulation exercises that feature realistic and interactive experiential learning scenarios. These activities are specifically designed for instructor-led technical problem-solving training workshops.

Our goal is to minimize service impact, expedite resolution and restoration, prevent reoccurrences, enhance team collaboration, exceed expectations, and ultimately make people’s lives easier.

Experience a range of dynamic workshops, spanning from half-day to multiple-day sessions, available in both Face to Face and Virtual Instructor Led Training (vILT) formats. Our workshops are designed to impart invaluable insights and benefits through a pragmatic, scalable, and systematic troubleshooting process. Moreover, these workshops can be conveniently tailored into smaller blocks, as short as 4.5 hours.

Our face to face workshops are primarily delivered in the Asia Pacific Region. Our virtual workshops offer the perfect solution for geographically dispersed teams.

Each workshop accommodates from 4 and up to 20 participants, offering a cost-effective solution to enhance the troubleshooting experience both internally and externally throughout your organisation.

Our services cater to any industry within the following sectors that rely on effective and efficient systematic troubleshooting to resolve issues:

  • Information Technology (IT)
  • Industrials (Manufacturing)
  • Materials (Metals & Mining)
  • Communication Services
  • Consumer Discretionary
  • Financials
  • Utilities
  • Energy
  • Health Care (Equipment & Services)

Our programs are designed for individuals and teams involved in any aspect of the technical problem-solving process flow, regardless of their technical expertise.

We believe that everyone has a role to play in the end-to-end problem-solving journey, and it is beneficial for all to have a fundamental understanding and appreciation of the process.

These programs particularly align well with Development, Operations, and Technical Support Teams, including but not limited to;

  • Frontline Team Members
  • Service Desk Staff
  • Production Line Teams
  • 1st, 2nd & 3rd Line Support Team members
  • Change, Incident & Problem Management Teams
  • Subject Matter Experts (SMEs)
  • Product/ Service Teams and Management
  • *Customers/ Users

For Participants

  • Gain valuable insights and immediately transferrable  real-world skills in a pragmatic, scalable, and proven systematic troubleshooting process.
  • Develop a common language and process for effective and efficient team communication and collaboration.
  • Improve team cohesion and get folks working together.
  • Build confidence to perform under pressure.

For Your Internal and External Customers

  • Enhance customer satisfaction and trust in your business through an improved Troubleshooting Experience (TEx).

For Your Organisation

  • Minimize the impact on stakeholders, resources, reputation and time throughout the End-to-End incident resolution process, including root cause analysis for complex problems.
  • Achieve improved performance in meeting internal and external agreements and contractual commitments.
  • Enhance key metrics such as Mean Time To Resolution (MTTR/s), First-Time Fix Rate (FTFR), Mean Time Between Service Incidents (MTBSI), Mean Time Between Failures (MTBF), Incident Resolution and Response Rates (IRRR), Rate of Issue Recurrence (RIR), and reduced rates of escalations and reopening’s.

Our programs aim to make everyone’s lives easier by delivering tangible benefits and elevating The Troubleshooting Experience (TEx) across your organisation.

Our cost-effective pricing for our services is tailored to meet your specific requirements, considering the type and scope of services needed.
We encourage you to connect with our team to learn more about our offerings. Our primary focus is to ensure that we align with your needs and provide you with the most suitable service.
We value the opportunity to discuss your requirements in detail and deliver a solution that is fit for purpose.
Please reach out to our team to start a conversation and explore how we can best meet your needs.

Empowering Excellence: Tailored Coaching Solutions for Peak Critical Thinking Performance

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Coaching Support

Unlock Your Team’s Critical Thinking Potential with Our Impartial Coaching Support & Guidance

Streamlined Impartial Facilitation for Effective Decision Making and Problem-Solving

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Facilitation Support

Collaboratively Harness & Leverage Your Team’s Collective Knowledge & Experience with Our Objective Facilitation Services

Enhancing Your ITIL Service Transition Services: Change, Release, Incident and Problem Management

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ITIL Service Transition

Maximise the Efficiency & Value of Your Functional Areas & Teams for an Effective End-to-End Approach

Optimize Your IT Client Approach with E2E Solutions

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IT Client Management Solutions Support

IT Client Hardware & Software Insight & Strategy

Unlock Your Online Potential with Our Digital Marketing Solutions

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Digital Presence Services

Empower Your Online Evolution with E2E’s Dynamic Solutions

Helping the people in and connected to your business succeed 

Enhancing your team’s performance.